Breadcrumbs

Windows Agent FAQs

Agent Management

How long after I install an Agent should I expect to see it in the dashboard?

The EnforceDNS Agent checks in every 5 minutes. If the machine is running and no local errors are present, you should see the device in the portal within 5 minutes.

How do I enable Debug Mode?

In all cases where it is suspected that the EnforceDNS Agent may be encountering an issue or may be the cause of connectivity issues, it is highly recommended to enable debug logging for the Agent to capture verbose telemetry to expedite troubleshooting.

  • To enable Debug Mode, on the local machine click on the HYAS icon in the system tray, then Preferences> Debug Mode

How do I view the EnforceDNS Agent's local logs?

Navigate to:

  • C:\ProgramData\HYAS\Protect\logs

Note: By default, the “ProgramData” folder is hidden by Windows. To change this, open File Explorer, then click on View> Show> and click on “Hidden items”.

ShowHiddenFolders.png
Using Windows Explorer to allow the user to view hidden items (last item under “Show”). The check means Hidden items are viewable. Hidden items will have a faded/pale look to visually differentiate versus normal items.